Privacy
Last updated: 2026-10-06
What this covers
This page describes what AI Visibility (AIV), a Richburg Consulting product, collects about you and your business, who we share it with, and how long we keep it. It is written from what the product actually does, not a template — every sentence below has a real setting or a real line of code behind it.
What we collect when you sign up
Creating an account takes your email address, a password, and the name of your business. Your password is passed straight to our authentication provider, Supabase, to create your account — we don't store it ourselves.
What we collect about your business
Once you're signed in, onboarding asks for your business's name, its website, and the city you serve, so we can build a question set that matches how your buyers actually search. As you use the product you can add competitors to track and the services or specialties you offer; we store what you enter.
If you brand the product for your own clients (our agency plans), you can also give us a logo, colors, a support email and a sender name for the reports we send.
What we collect when you pay
Payment goes through Stripe's own checkout page — we never see or store your card number. We receive your email address, a reference to the order, and Stripe's own customer and payment identifiers, which we use to confirm payment and to send receipts.
What we collect if you contact us
A support request you send from inside the product is tied to your signed-in account, so we already have your email — we don't ask for it again. If you reach out before signing up (for example, an Enterprise scoping request or a question from the site), we collect what the form asks for: your company name, your name, your email, and, if you give one, a phone number and your website.
What we don't collect
This site sets no cookies and runs no analytics, advertising or tracking scripts of any kind — nothing here is watching how you browse it.
The AI assistants we measure — ChatGPT, Claude, Gemini and Perplexity, and Google's AI Overviews when that measurement is enabled — are sent the same kind of question a real buyer would type. Most of those questions are built only from your service and your city ("best dentist in Charlotte, NC"). A smaller set of comparison and brand questions do include your business's own name, the same way a buyer comparing options by name would ("Acme Dental vs. Bright Smile Dentistry for teeth whitening", "What treatments does Acme Dental provide?") — we don't withhold your name from those, because a buyer wouldn't either. What we never send is any account identifier, or any indication of which answer we're looking for: we compare what comes back against your business ourselves, after the fact.
Who we share it with
We use a small number of vendors to run the product, and share only what each one needs to do its job:
- Stripe — to process payment. You give Stripe your card directly; we never see it.
- Anthropic, OpenAI, Google and Perplexity — to run the measurement questions described above, with no account identifier attached (some of those questions, as described above, do name your business).
- A third-party search data provider — to read Google's AI Overviews, on the same basis, when that measurement is turned on for your run.
- Supabase — hosts our database, handles sign-in, and stores the report files we generate for you in a private location only your account can reach.
- Resend — delivers the email we send you: verification, password reset, and the notice that a run has finished.
- Railway — hosts the application itself.
How long we keep it
We don't yet have a fixed retention period or an automatic deletion schedule. If you'd like your data removed, email us and we'll take care of it by hand — this is a manual process today, not a self-service one, and we're revisiting that as the product grows.
Your choices
You can update your business's details — name, website, city, competitors, service lines — at any time from inside the product. You can ask us to delete your data at any time; see above.
Contact
Questions about this page or your data: contact@richburgconsulting.com.